A little help
Flixr support.
Questions, ideas, or something not working?
Let’s get your film night back on track.
Get in touch.
How do I import my film history?
In Flixr, open Profile, then Settings and Import Data. Choose a supported Letterboxd or IMDb export and follow the import flow. Keep your original export as a backup. File contents and available import fields depend on the service and app version. If an import fails, contact us with the source service and error message; you do not need to send your entire film history.
How do recommendations work?
Flixr uses signals such as your ratings, saved films, and preferences to suggest films. Your time and mood help narrow a film-night shortlist. Keep rating the films you watch to give Flixr more information about your taste.
Why is a film unavailable on my streaming service?
Most app watch options reflect US availability; shared film nights let each person choose a supported region. Streaming rights change over time. Check the film’s Watch options and confirm availability and price with the provider. A listed film may require a separate subscription, rental, or purchase. Flixr does not stream movies.
What if Concierge cannot answer?
Check your connection and try again. You can still browse your watchlist and open film details if Concierge is unavailable. If the issue continues, email support with the request and error wording, excluding private information.
How do I delete my account?
Go to Settings → Delete Account in the Flixr AI app. Your data will be permanently deleted within 30 days. This action cannot be undone. See the Privacy Policy for the full data retention and deletion terms.
How do I manage an Apple subscription?
If you have an Apple-managed subscription for Flixr, open your iPhone’s Settings → your name → Subscriptions, then select Flixr. Apple manages subscription cancellation and billing. If Flixr is not listed, check that you are signed into the Apple account used for the purchase.
How do I report a bug or suggest a feature?
Email support@flixr.ai with a description and, if useful, a screenshot. For a bug, include your device model, iOS version, Flixr version, and what you were doing when it happened. Please exclude passwords, payment details, and other sensitive information.